T&Cs

For Golden Grove Retreat & Lodges

  1. THE CONTRACT

1.1 The contract entered is between Golden Grove Retreat (The Owner) and the person making the booking (The Hirer). Golden Grove Retreat comprises the Main building and lodges (The Property). This agreement refers to the hire of the Main Hall and or one or more of the Parkland Lodges. The person making the booking certifies that all party members have read the terms and conditions and agree to be bound by them. All party members are jointly and severally liable, and they agree that all communication with them is through the person making the booking.

1.2 The contract is not effective until the required payment has been received and confirmation sent from the owner to the hirer. This contract is made in England & Wales, and submitting our booking form constitutes an irrevocable offer by the person making the booking to enter into the contract. The contract is formed when The Owner agrees by email or letter to accept your booking, and payment is made in whole or in part as required by the booking dates.

  1. BOOKING

2.1 Bookings cannot be accepted from:

a. Persons under the age of 18 years

b. Parties where most members are less than 18 years (except supervised groups)

2.2 The Hirer will be responsible for all persons included in the booking and ensure that they are aware of the booking conditions.

2.3 The Owner reserves the right to decline any booking or refuse to hand over a key to a person who has not complied with the booking conditions.

2.4 All online bookings are provisional until confirmed in writing by The Owner. When you submit a booking via our online reservations system, you will receive an automatically generated summary by email to the email address you provide in the booking form. This does not form a contract between us, and a contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

  1. OCCUPANCY

3.1 The number of persons occupying the property must not exceed the maximum stated number in the property description. The maximum stated occupancy for each property includes children.

3.2 The maximum occupancy number for the building is 12, the Lodge’s are 6. The Ownerowner can extend this number with discretion, and if a more significant number is agreed upon, the Ownerowner will write this in writing.

3.3 Details of all guests within your party must be provided no later than seven days before arrival using our Guest Registration Form. A copy will be sent to you for completion in time.

3.4 The guests detailed on the Guest Registration Form may stay on the property. No other guests may remain on the property. If this condition is not observed, then the Owners will refuse entry. Sleeping in tents or motorhomes adjacent to our Properties or on any land at Golden Grove Retreat is not permitted.

3.5 Day visitors will only be permitted with prior arrangements and exceptional circumstances.

  1. RESERVATION

4.1 Provisional reservations can be accepted and must be confirmed within seven days by the receipt of the required deposit.

4.2 Provisional reservations will be cancelled after seven days without further reference.

4.3 To secure a reservation:

a. Complete the online booking form

b. The Hirer will arrange payment of the required deposit of 10% of the total booking amount to the Ownerowner by debit or credit card using the secure Sage Pay online booking system or bank transfer. Please note that the required deposit may vary for seasonal reservations. Please note that this specific alteration to our deposit structure is part of our Booking Promise.

c. Pay the balance of the cost seven days before the holiday is due to start (it should be noted that reminders are sent out before the balance payment). Please note that this specific alteration to our balance payment structure is part of our Booking Promise.

4.4 If the balance is not received within the time specified, the Ownerowner reserves the right to cancel the booking and retain the deposit.

4.5 Bookings made within seven days of the holiday start require payment in full at the time of booking.

  1. GUEST REGISTRATION FORM

5.1 No later than seven days before arrival, the hirer undertakes to complete and return the guest registration form for the property.

  1. SECURITY DEPOSIT

6.1 A security deposit is required for all properties seven days before arrival; this payment must be made by debit card. Credit cards will not be accepted. The warranty is held in the event of any breakages, damage, lost items or fumigation if smoking has taken place in the property. The deposit can also cover any cleaning required should the property not be left clean and tidy and in a similar condition in which you find it. A full refund to the card details will be made within seven days if there is no damage to any Golden Grove Retreat or contents. This deposit also covers damage caused during the occupancy but damage in excess of the damages deposit sum is still the hirer’s responsibility.

  1. CANCELLATION

7.1 The Owners retain the right to cancel the hirer’s holiday in advance for any sufficient reason. The Owners also maintain the right to cancel the hirer’s holiday during the holiday. In these exceptional circumstances, the hirer will receive a refund for any holiday monies paid for holiday days outstanding. For example, the said cancellation occurs during the holiday, the refund will be pro-rata based on the remaining holiday days. The Owners will not be liable for any additional costs or consequential losses arising from such cancellation. The refund of holiday monies paid will limit the Owners liability.

7.2 Should cancellation by the hirer in advance be required due to UK government restrictions, the Owners will return any monies paid to the hirer for a holiday.

7.3 Should the hirer’s cancellation arise, the Ownerowner will endeavour to re-let the property. Should the Ownerowner successfully re-let the property, the Ownerowner will return the proportion recovered of monies paid by the hirer to the hirer. Please be aware that in such circumstances, the property’s price may need to be discounted, so it is unlikely that the whole sum will be returned. In any event, the hirer should inform the Ownerowner as soon as possible about any problems.

7.4 It is recommended that the hirer purchases Holiday Cancellation Insurance which covers group bookings instead of individual cover.

  1. BOOKING ALTERATIONS

8.1 Any change by the hirer in holiday dates will be subject to the Owner’sowner’s agreement.

8.2 Any request by the hirer to transfer the booking to another property will be treated as a cancellation of the original reservation.

8.3 If the Owner has to cancel arrangements made for the hirer for reasons beyond its control, the Ownerowner will make every effort to offer an alternative property if one is available.

8.4 If the Hirer does not accept the alternative offered, or if there is no alternative to offer, the Ownerowner will return to the hirer all monies paid; after that, the Owners liability will cease.

8.5 If the Owner has to terminate the holiday early for reasons beyond the owner’s control, the hirer will be refunded that part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

8.6 Bookings are not transferable to persons other than those named on the booking form, except by agreement with the owner.

  1. DAMAGE, LOSS and NUISANCE

9.1 The Hirer agrees:

a. That the supervision of children and any adults requiring care always remains the responsibility of the Hirer

b. Children under the age of 10 are not to be left unsupervised.

c. To be responsible for leaving the accommodation in good order and clean condition, or otherwise a charge against the security deposit will be made.

d. To pay for any damage, however, caused excluding reasonable wear and tear incurred during occupation

, e. Not to cause nuisance or annoyance to the occupants of nearby properties

f. Golden Grove Retreat expects you to agree to cease all outside activity by 10 pm

g. Those music systems are not allowed outside. Amplifiers are not permitted.

h. That. The Main building room doors will be closed by 10.00 pm.

i. To allow reasonable access to the owner or housekeeper’s property.

j. To pay a key and lock replacement charge of £100.00 for any keys to the property lost during the stay.

9.2 If, in the Owner’sowner’s opinion, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Ownerowner as discharged, and the Ownerowner may possess the property immediately. The hirer will remain liable for the total cost of the hire, and no refund will be due.

9.3 The Hirer agrees to observe the rules displayed.

9.4 That smoking is not permitted in any Property or building at Golden Grove Retreat; this includes doorways. If this condition is breached, a deep cleaning charge will be imposed against the security deposit.

  1. ACTIVITIES and SERVICES

10.1 Golden Grove Retreat offers several activities and catering services. All other external activities at the Hall other than those provided by the Owners require prior written consent, and third-party catering is not permitted in any Golden Grove Retreat Property.

  1. CARE OF THE PROPERTIES

11.1 Under no circumstances are bicycles to be stored inside The Hall or Parkland Lodges; this will automatically forfeit the damages deposit. Please inform the Owners in advance of your holiday if you bring bicycles and provision will be made for their storage.

11.2 Chinese lanterns, drones and kites are strictly not permitted at Golden Grove Retreat.

11.3 Fireworks. Professional displays only are permitted with prior written consent of the Owners. If you plan a firework display at Golden Grove Retreat, you must consult the owner in advance.

11.4 Candles are not permitted.

11.5 The use of sellotape and re-usable adhesives such as blu-tak are not permitted. Damage caused by such materials will incur a repair charge.

11.6 Ball games are not permitted on the terrace, west lawn, courtyard or grassed areas around the lodges. Designated areas for ball games are the riverside lawn, sports court and extensive parkland opposite lime avenue.

11.7 BBQ. Golden Grove Retreat has BBQs available upon request from May until September, tools, and after use cleaning. These are the only BBQs we allow on-site.

  1. ARRIVAL AND DEPARTURE

12.1 For 3, 4 and 7 nights, bookings occupancy shall be from 4.00 pm on the day of arrival to 10.00 am on the day of departure. For two nights, bookings departing on a Sunday occupancy shall be from 4.00 pm on arrival until noon on the day of departure.

12.2 Variations to this are subject to availability, charge and written agreement with the Owners. The Housekeepers have a limited time to prepare the property for the next guests, and you are kindly asked to respect this.

13 DOGS and PETS

13.1 Dogs or pets of any kind are strictly not permitted at Golden Grove Retreat.

  1. DESCRIPTION

14.1 Whilst the Owner makes every effort to ensure the accuracy of descriptions, these are inevitably subjective and are for guidance only. If there are any points of importance, please get in touch with the Ownerowner to clarify the information.

14.2 While the Owner has taken all responsible steps to ensure that the information contained in its brochures, tariffs, websites and advertisements are accurate, the Ownerowner reserves the right to alter, substitute or withdraw any service, facilities or amenity.

  1. LIABILITY

15.1 The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, it’s plumbing, heating, electrical services or exceptional weather.

15.2 No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the hirer or any party member during their occupancy.

15.3 If The Owner is requested to return items left at the lodges, a minimum charge of £25.00 will be applicable.

  1. COMPLAINTS

16.1 If, in the opinion of the hirer, there are grounds for complaint, the hirer must take it up with the Ownerowner immediately or as soon as reasonably possible and in any event before departure to allow remedial action to be taken.

16.2 It is expressly agreed that failure by the hirer to notify the Ownerowner of any complaint following the timescale set out in clause 11.1 will entitle the Ownerowner to refuse to entertain the complaint, irrespective of merits.

  1. WAIVER

The failure of the owner to enforce or exercise, at any time, or for any period, any term of, or any right under this agreement does not constitute and shall not be construed as a waiver of such term or right.

  1. LEGAL PROVISIONS

18.1 The law of England and Wales governs the construction, validity and performance of this agreement, and the parties agree to submit to the jurisdiction of the English and Welsh courts.

18.2 The Hirer agrees that the contract with the owner is made at the owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.